This Client Agreement (“Agreement”) is entered into between You, the undersigned (“You” or “Client” interchangeably) and Movement Remedies Ltd., a fitness studio offering Pilates-based training services, (“Movement Remedies”), as of the date of the Agreement below.

PURCHASING AND PAYMENT SUMMARY:

PURCHASING: Clients may purchase private sessions and group classes through the Acuity scheduling tool available at the website https://movementremedies.as.me/ (the “Website”). Upon initial use, all Clients will be prompted to create an account to view and manage bookings and purchases.

All private sessions and group classes are billed in-full at the time of purchase. Purchases are non-refundable and non-transferable. For more information regarding the Website, hosting platform, and credit card storage, please see below.

By purchasing and attending a session or class from Movement Remedies, You agree to the terms of this Agreement, and those in the Liability Waiver.

PAYMENT: Private sessions and group classes are billed in-full at the time of purchase, and may be purchased individually or in packages. All purchases are non-refundable and non-transferable. The reservation process and payment processing details are further described in the below section, “Reserving Sessions.”

EXPIRATION: All private sessions packages and class packages expire six (6) months from the time of purchase. Individual classes and private sessions expire thirty (30) days from the time of purchase. On occasion, some discounted packages or individual sessions/classes may be offered with a shorter expiration period, which will be specified at the time of purchase. There are no extensions, transfers, refunds, or freezes for purchases or expired classes. Clients may not apply the value of outstanding (expired) packages toward other services. You are responsible for noting package expiration date; Movement Remedies will not send reminders or follow-up.

PACKAGE PURCHASES: By purchasing a package of private sessions or group classes with Movement Remedies Client agrees to the following terms: (1) Packages cannot be shared between clients without the express written consent from Movement Remedies; (2) Specially priced, expiring packages may not be extended, transferred, refunded, shared, or frozen. (see above for package expirations); (3) Movement Remedies staff will not adjust or extend special packages due to accidental bookings or the acts or omissions of Client; (4) the expiration date set on an expiring package is the date on which the classes in the package may no longer be used; (5) Client purchases expiring packages doing so with the understanding of these terms and agrees to be bound by such.

BOOKING AND CANCELLATION POLICIES

RESERVING SESSIONS AND CLASSES: You are solely responsible for the booking and canceling of your sessions and classes. You may schedule private sessions and group classes on the Movement Remedies Website. From there, You must log into your account, and either have an existing private session or group class credit in your account, or purchase a private session or group class to secure the reservation.

Your reservation is not considered complete until it is paid in full at which point an email receipt confirming the same will be sent to You.

Acuity provides You the option to store your credit card information in your account. As all reservations for private sessions and group classes are booked through Acuity (either the Website or application), You may choose to add this information to your account for ease of transaction; otherwise, You will be asked to re-enter payment information at each checkout.

CANCELLATIONS: All private sessions and group classes may be canceled without penalty by canceling up to: 24-hours prior to the start time of either your private sessions or group class. This may be done online only via 1) the Website, or 2) via the links available in the confirmation email sent at the time of booking.

If the cancellation is made within the cancellation window prior to Your session or class, it will be considered a ‘late cancel’ and the session/class credit will be forfeited, and/or You will be charged the full amount. If You do not show up to the scheduled session or class it will be considered a ‘no show’ and You will forfeit the session/class credit.

Cancellations via texting, email, Facebook messenger, Instagram, and other social media platforms are not valid forms of cancellation, and You will be charged if the booked session is not properly canceled outside the cancellation window.

In the event of an emergency, Movement Remedies reserves the right to move your session/class to another mutually agreeable time, or to cancel it outright. In this rare instance, You will not be charged for the changed session/class, and You session will be promptly rescheduled.

LATE ARRIVALS: You are expected to arrive at your private session or group class on-time, with the required equipment, and ready to begin your workout. Accordingly, if You arrive late to your scheduled private session or group class, it is within the discretion of the instructor whether to proceed with the session or allow You to enter class. However, if You are more than 5-minutes late to a group class, You will not be admitted to class and Your tardiness will be considered a “no-show,” forfeiting your class credit.

In the instance that the instructor does proceed with the private session, the private session time will not be extended due to Your tardiness, and will end at the scheduled time. In the event that You are so late that it is not feasible to train, your tardiness will be considered a “no-show” and the session will be forfeited from Your account.

CREDIT CARDS ON FILE: Clients may elect to keep a credit card on file in their Acuity account online for (1) ease of transaction and/or (2) incidental charges related to the services provided by Movement Remedies. By placing a card on file, the cardholder and account holder gives permission to Movement Remedies to charge the card through their account for any session, class and/or cancellation/no-show fees accrued in accordance with the Movement Remedies cancellation policy detailed above. For reference Acuity processes payment through its own internal payment processor, but clients will likely see the charges as from “Movement Remedies’’ on their credit card statement.

HOSTING PLATFORM: The Website is hosted via an integration with Acuity, which is responsible for all login/account information and payment transactions. In the event of technical issues, Movement Remedies refers You to Acuity for support as Movement Remedies does not have access to account details other than session and class sign-ups. For more information on Acuity’s Terms of Service or Privacy Policy regarding the collection and storage or your account information, including your credit card information, Movement Remedies encourages you to visit their website.

STUDIO POLICIES

EQUIPMENT: You may choose to bring your own equipment to your private session or group class – grip socks, reformer straps and/or loops, and fitness mat – as determined by the workout format, but You are not required to. Your instructor, or a representative of Movement Remedies, will inform You if certain equipment is required for Your private session or group class.

PROPER ATTIRE: Movement Remedies works with clients using top-of-the-line equipment and requires that all clients wear appropriate clothing to prevent damage to the wooden, vinyl or metal surfaces. Clients will not be permitted on the equipment in any clothing that has sharp or protruding metal pieces such as zippers, clasps, buttons, or grommets. Clients also agree to remove bulky or abrasive jewelry before using the equipment.

CLEANING: All Clients are expected to respect the equipment and props used during their session and/class. In the event of a group session, You are also asked to thoroughly clean your equipment with the provided cleaning supplies, reset the machines, and leave the space as You would like to find it.

NO CHEWING GUM: Clients are not to chew gum while in the studio, especially during their workout; in addition to being a choking hazard, it is disruptive to others and can interfere with the instructor’s teaching.

NO GUESTS OR PETS: In consideration of their safety, and the health and safety of all clients, no non-participating visitors or children will be allowed inside the studio. As it is violative of health codes and law, pets are not allowed in the studio.

NO CELL PHONE POLICY: During all sessions cell phones should be on silent and stored away from the workout area. If You anticipate needing to receive or make a call, please notify the instructor at the start of your session/class.

CONDUCT/DAMAGES: Movement Remedies is committed to the physical and mental health, safety, and welfare of each of its clients and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Clients who do not observe Movement Remedies’s rules and regulations or who abuse equipment, will be asked to immediately leave and will not receive a refund for their private session and/or group class. Client shall pay for any damages to Movement Remedies property which results from the willful or negligent conduct of them.

Movement Remedies is committed to providing an environment that is free from disrespectful and offensive behavior and that is a safe space for all our staff, clients and guests, regardless of any other characteristics protected by law. Accordingly, behavior such as, but not limited to: harassment, discussion of weight loss methods, food restriction, disparaging comments about oneself and/or others, and/or discriminatory behavior of any kind amongst employees, contractors, clients or guests will not be tolerated. Movement Remedies has the right to judge behavior and respond accordingly. This right includes, but is not limited to, termination of a training relationship without refund to any client engaging in unacceptable behavior.

MISCELLANEOUS

MEDICAL RELEASE AND CONSENT TO TREATMENT: You acknowledge that You should consult with a physician prior to beginning any exercise program and that You are not aware of any medical condition that would render You unfit to participate in a session. You will notify Movement Remedies immediately of any change in medical condition, including pregnancy, as soon as reasonably possible.

If in the subjective opinion of Movement Remedies, You would be at physical risk participating in a Movement Remedies workout, You understand and agree that You may be denied access to the session or until You furnish Movement Remedies with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Movement Remedies’s concerns and stating that Movement Remedies’s’ concerns are unfounded.

You agree that if You experience any symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or extreme pain, whether or not You are under direct and/or in-person supervision of a trainer or instructor, You will immediately stop exercising and inform a representative of Movement Remedies of your symptoms. You authorize any representative of Movement Remedies to obtain emergency medical treatment for You, including transportation to a hospital or other medical facility. 

PHOTO/VIDEO RELEASE: You grant Movement Remedies, its representatives, employees, or agents the right to take photographs and video footage of You and your property while engaging with Movement Remedies, and to use and publish these photos or videos in print and/or electronically. You agree that Movement Remedies may use photographs or video footage of You with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.

EMAIL COMMUNICATIONS: You understand that You may, from time to time, receive email communications from Movement Remedies related to private sessions and group classes, the studio, and your participation therein. By entering into this Agreement You give Movement Remedies permission to email You, at the email address on file, regarding the same.

ACKNOWLEDGMENT OF RECEIPT AND UNDERSTANDING

By making a purchase, I hereby agree that I shall abide by all the terms, conditions and policies embodied within this Client Agreement.